Visual Voice Mail (Embedded)

Overview

Visual Voice Mail allows you to visually interact with your voice mail.

NOTE: This topic describes how to use Visual Voice Mail when it is implemented with the embedded voice mail system.

Conditions and Feature Interactions

A maximum of 50 concurrent Visual Voice Mail sessions are possible to permit users to login, delete, or save their voice mail.
A maximum of 30 audio connections to the voice mail system can be active at one time.
A maximum of 50 IP Phones is supported.
You are automatically logged out of the system after 5 minutes of inactivity.
For internal calls originating from extensions that have a voice mailbox, Visual Voice Mail displays both the caller name and number. All other calls display "Unknown Caller" followed by the number (if available).
If the extension has a mailbox in the embedded voice mail system, that mailbox's credentials will always be used to access Visual Voice Mail. Any other external (NuPoint) mailboxes will be accessible only if there is no embedded voice mail mailbox for the extension.
You can log in to the voice mailbox, but cannot perform actions unless you initiate the voice mailbox by changing the default password in the VM Mailboxes form or in the User and Services Configuration form.

Programming

User and Services Configuration ( ) or VM Mailboxes form

Enter the hunt group number in "Visual Voicemail Hunt Group".

Class of Service Options form

Set "HCI/CTI/TAPI Call Control Allowed" to "Yes" in the appropriate Class of Service group(s).
Set "Display ANI/DNIS/ISDN Calling/Called Number" to "Yes"
Set "Display ANI/ISDN Calling Number Only" to "Yes"

System Options form

Enter the ARS prefix digit(s) to use for outgoing calls initiated from the Visual Voicemail application.

NOTE: Visual Voice Mail on the 6920, 6930, 6940, and 6970 IP Phones must be enabled using the (Settings) key (soft key in 6970 IP phones).

Device Support

Supported on all devices.

Operation

Below are partial instructions for using Visual Voice Mail; for complete instructions, see the telephone user guides available at Document Center.

5140 IP Phone and 5240 IP Phone

To access Visual Voice Mail:

Press Voice Mail.
Enter Password.

5330/5330e IP Phone, 5340/5340e IP Phone, 5360 IP Phone,6920, 6930, 6940, and 6970 IP Phones

To display details about a message:

Press the key or the programmable key assigned to the Visual Voice Mail application (5330/5330e, 5340/5340e IP Phone) or the icon (5360 IP Phone) or the key on the 6920, 6930, and 6940 IP phones.
Log in to your mailbox.
Press on a message in your message list. The window can display the following information about your message:
Message type: new, saved, confidential, urgent or recorded
Date, time and duration of message

In this window, you can save, play or delete the message.
You can send the voicemail to your email if the Forward to Email feature is enabled. You can dial the message sender or add the message sender to your contact list. Not supported on 6920/6930, and 6970 IP phones.

To view other messages and their details, use the scroll buttons or navigation keys to move up or down through your message list.